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frequently asked

QUESTIONS

here's a little help

Frequently Asked Questions

Our default website pricing is listed in USD, excluding taxes and shipping charges. There is a multi- currency tool at the bottom of our website. If you are placing an order with any other currency, the conversion will occur in your bank account when the order is placed. 

We accept all major credit cards and paypal options for payments. Sometimes Visa Debit cards or prepaid credit cards may not work on our website.

We offer worldwide shipping through USPS and Canada Post and UPS.

Most orders are processed within 48-72 hours. Please allow 2-7 business days for orders to arrive within the USA and Canada. International orders may take between 14-21+ days for select countries - pending customs.

Customers are responsible for any additional duties or taxes based on their country. We cannot provide an estimate for these charges and refunds will not be processed for orders which fail to pay duties and taxes.

We want you to love and enjoy our products! Unopened/Unused items are eligible for an exchange within 14 days of purchase date. Customers are responsible for any related shipping costs that may be incurred to our warehouse in Canada. At this time there are no refunds available. 

Incense sticks and cones are suggested to be lit with a match. Lighters can be used if desired. Use a incense holder of your choice, or fireproof container. For best results, make sure your incense are well lit and wait a few seconds before blowing out flame. Always keep incense visible when lit. 

Please check our careers page for current opportunities.

We do provide wholesale orders to select retailers and for events. Please contact one of our account managers at wholesale@reversekarma.com